• QNAP Products
    • Qnap NAS – HOME and SOHO
    • Qnap NAS – Expansion
    • Qnap NAS – SMB Small Medium Business
    • Qnap NAS – Enterprise
    • Qnap NAS – Demo
  • Guides
    • Basic Linux Commands
    • How To Complete Reset / ReInstall Qnap
    • ISCSI Lun Recovery
    • Qnap Benchmark, Lun Speed & Stability Test
    • Qnap Data Recovery
    • Qnap Firmware Reflash / Recovery
    • Qnap Raid Recovery
    • What is Stress Test and How to Do Guide
  • Features
    • Cross-platform sharing
    • Windows Active Directory (AD)
    • Shared folder aggregation
    • ISO mount
    • Batch user upload
    • High-performance data sharing
    • FTP server
    • Web File Manager
    • Network service discovery
    • Web-based Distributed Authoring and Versioning (WebDAV)
  • FAQs
    • Cannot Access to Shared Folders
      • Qnapfinder Cannot Find My NAS
    • Filename Characters Are Corrupted
    • Forgot Admin Username and Password
    • Hard Disk Drive Error
    • How to Start / Stop Services on Qnap
    • ISCSI Luns are not exist under .@iscsi folder
    • Meaning Of Led Lights and Alarm Sounds
    • Qnap Becomes Unreachable When I Plug Qnap to My Network
    • Qnap ISCSI Problems & How to Fix
    • Qnap ISCSI Lun Lost and How to Restore
    • RAID System Errors
    • Reset Button Function
    • Stuck At Booting / Loading Drive Error
    • Warning : Re-Launch Process & The File System Is Not Clean
    • What is RAID? Redundant Array of Independent Disks
  • Contact Us
  • Locate Us

Call Win-Pro the IT Support Company in Singapore +65 6100 2100 Now

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Qnap Singapore NAS Network Attached Storage
  • QNAP Products
    • Qnap NAS – HOME and SOHO
    • Qnap NAS – Expansion
    • Qnap NAS – SMB Small Medium Business
    • Qnap NAS – Enterprise
    • Qnap NAS – Demo
  • Guides
    • Basic Linux Commands
    • How To Complete Reset / ReInstall Qnap
    • ISCSI Lun Recovery
    • Qnap Benchmark, Lun Speed & Stability Test
    • Qnap Data Recovery
    • Qnap Firmware Reflash / Recovery
    • Qnap Raid Recovery
    • What is Stress Test and How to Do Guide
  • Features
    • Cross-platform sharing
    • Windows Active Directory (AD)
    • Shared folder aggregation
    • ISO mount
    • Batch user upload
    • High-performance data sharing
    • FTP server
    • Web File Manager
    • Network service discovery
    • Web-based Distributed Authoring and Versioning (WebDAV)
  • FAQs
    • Cannot Access to Shared Folders
      • Qnapfinder Cannot Find My NAS
    • Filename Characters Are Corrupted
    • Forgot Admin Username and Password
    • Hard Disk Drive Error
    • How to Start / Stop Services on Qnap
    • ISCSI Luns are not exist under .@iscsi folder
    • Meaning Of Led Lights and Alarm Sounds
    • Qnap Becomes Unreachable When I Plug Qnap to My Network
    • Qnap ISCSI Problems & How to Fix
    • Qnap ISCSI Lun Lost and How to Restore
    • RAID System Errors
    • Reset Button Function
    • Stuck At Booting / Loading Drive Error
    • Warning : Re-Launch Process & The File System Is Not Clean
    • What is RAID? Redundant Array of Independent Disks
  • Contact Us
  • Locate Us

Stuct At Booting When HDD’s Are Not Plugged In

If you cannot access the NAS after Step 3, please do the following:

  1. Turn off the NAS.
  2. Take out all the hard disk drives.
  3. Restart the NAS.

You will hear a beep after pressing the power button, followed by 2 beeps 2 minutes later. If you cannot hear first beep, Please contact your local reseller or distributor for repair or replacement service.

If you cannot Hear the two beeps, and Qnapfinder couldnt find your NAS, the NAS Firmware is Damaged. To fix this problem, please follow “Qnap firmware Recovery / Reflash” Documents for your device model.

If you couldn’t solve problem by yourself, Please contact your local reseller or distributor for repair or replacement service

If Qnapfinder can find Qnap, fallow these steps;

1 – Download Putty software;

http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html

2 – Plug in all of your HDD’s with right order while device is still working. Dont restart Qnap yet. Check if all HDD’s are alright and recognized by Qnap. If any of HDD doesn’t recognized or size seems “0″, plug out that HDD.

3 –Log with putty by entering the Qnap IP / user name / password. (Username / Password: admin / admin. Port need to enter 22.)

Now enter these command down below; (Choose command from this screen and “copy” Then go to putty, just pr “pess right mouse button once. By this way, you can paste commands automatically)

# config_util 1 -> (it must say “mirror of root succeed”. if it gives “mirror of root failed” error, stop this step and request help from Qnapsupport.)

# storage_boot_init 1

# df

If dev/md9 (HDA_ROOT) appears full, please contact QNAP support team

# reboot

Now Qnap should reboot well. If you can reach Qnap interface after restart, check RAID system, and change broken HDD with a new one.

 

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    Disclaimer: Win-Pro Consultancy is a reseller of QNAP Products. For Technical Support, please visit www.qnap.com

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    Phone Number : +65 6717 8729
    Fax Number : +65 6717 5629

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    © 2023 · The IT Company (Since 1993) - Singapore - Win-Pro Consultancy Pte Ltd / Malaysia - WinProMy Consultancy Sdn Bhd

    • QNAP Products
      • Qnap NAS – HOME and SOHO
      • Qnap NAS – Expansion
      • Qnap NAS – SMB Small Medium Business
      • Qnap NAS – Enterprise
      • Qnap NAS – Demo
    • Guides
      • Basic Linux Commands
      • How To Complete Reset / ReInstall Qnap
      • ISCSI Lun Recovery
      • Qnap Benchmark, Lun Speed & Stability Test
      • Qnap Data Recovery
      • Qnap Firmware Reflash / Recovery
      • Qnap Raid Recovery
      • What is Stress Test and How to Do Guide
    • Features
      • Cross-platform sharing
      • Windows Active Directory (AD)
      • Shared folder aggregation
      • ISO mount
      • Batch user upload
      • High-performance data sharing
      • FTP server
      • Web File Manager
      • Network service discovery
      • Web-based Distributed Authoring and Versioning (WebDAV)
    • FAQs
      • Cannot Access to Shared Folders
        • Qnapfinder Cannot Find My NAS
      • Filename Characters Are Corrupted
      • Forgot Admin Username and Password
      • Hard Disk Drive Error
      • How to Start / Stop Services on Qnap
      • ISCSI Luns are not exist under .@iscsi folder
      • Meaning Of Led Lights and Alarm Sounds
      • Qnap Becomes Unreachable When I Plug Qnap to My Network
      • Qnap ISCSI Problems & How to Fix
      • Qnap ISCSI Lun Lost and How to Restore
      • RAID System Errors
      • Reset Button Function
      • Stuck At Booting / Loading Drive Error
      • Warning : Re-Launch Process & The File System Is Not Clean
      • What is RAID? Redundant Array of Independent Disks
    • Contact Us
    • Locate Us